CASE STUDY // HEALTHTECH
Care that responds, from first tap to handoff.
TriQare is building one-tap ambulance dispatch for India. We built both halves of its QSoS platform: the mobile app that puts help in a patient’s pocket, and the web portal where hospitals and transport operators answer the call.
- Client
- TriQare
- Sector
- Healthcare
- Region
- Mumbai, India
- Scope
- Mobile app + web portal
The brief
In an Indian medical emergency, the delay is rarely the drive. It is the helpline that rings out, the operator who cannot see which ambulance is free, and the hospital that learns a patient is coming when they arrive.
TriQare set out to remove those gaps with a single platform, QSoS. We built the two halves of it: a mobile app for the patient calling for help and the driver answering, and a web portal for the hospitals and transport operators who sit between them.
- Industry
- Healthcare
- Services provided
- Mobile app developmentWeb app developmentUI/UX design
01 — The mobile app
Emergency services, in your pocket.
The QSoS app serves the patient calling for help and the driver answering the call. It is built on the principle that a frightened person should have exactly one thing to press.
- 01
Live ambulance tracking
Once a unit is assigned, the patient and family watch it approach in real time instead of calling back to ask where it is.
- 02
Medical profile
History and emergency contacts are stored ahead of time, so the crew and the receiving hospital are not starting from nothing.
- 03
Driver navigation
Drivers receive the job and the route in the same app, so dispatch and navigation are one step, not two.
02 — One-tap SOS
One thing to press.
The home screen is the emergency. One press raises the request with the caller’s location — no forms, no menus, no helpline queue. Live location and the medical ID sit below the button and wait until they are needed.
The history screen shows what happened to every request: arrived at hospital, cancelled, or closed because no ambulance was free. That last case says so in plain words — "You did not cancel this" — so a caller is never left wondering if they pressed the wrong thing.
03 — The web portal
The other side of the button.
Every SOS lands somewhere. The QSoS web portal is where hospitals and transport operators see requests arrive, units move and patients get handed over, from the first tap to the emergency room door.
It is built for people at a desk who need the whole picture at once, so it carries the detail the app deliberately leaves out.
- 01
ER teams and hospitals
Incoming cases are visible before the ambulance arrives, with capacity by specialty, so the handoff is planned rather than improvised.
- 02
Transport operators
Fleet tracking, automatic assignment of the nearest unit and reporting across every request.
- 03
Role-based access
Each tier, from hospital to operator, sees only its own data.
04 — What we delivered
The full scope.
- QSoS mobile app for patients
- Driver workflow with job and route in one app
- One-tap SOS with location and request history
- Stored medical profile and emergency contacts
- Web portal for hospitals and transport operators
- Role-based access across the portal
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